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Agenda
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9:00
Welcome Coffee & Networking
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10:00
Opening speech
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10:10
inConcert Omnichannel: Improve your productivity and satisfaction Successful story at Cosmos Call Center
Jose Mir, Country Manager, InConcert, Daniel Mesa, Presales Manager, inConcert and Diego Mateos, CEO, Cosmos Call Center -
10:45
From advanced IT solutions to customer and employee's satisfaction
Michal Gora, Member of the Board, Alfavox -
11:15
Quality employees matter to the health of your business
Liliana Dobre, Business Consultant – Senior Trainer, Customer Service Expert -
11:45
Supporting Business Growth through Customer Services
Dragos Gruita, Customer Service & CDE, Business Manager, Coca-Cola HBC Romania -
12:15
Business Lunch & Networking
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13:15
How to make your customers love you
Alexandru Ursu, Senior Account Executive - EMEA, Salesforce -
13:45
IVR services impact on the call center performances
Dan Mazilu, Owner, Mediatel Data -
14:15
Millennials – a social environment perspective
Nansi Lungu, PHD University Lector, Cognitive Science Department, Titu Maiorescu University Behavior analyst, Bitdefender -
15:00
Coffee Break & Networking