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Customer Care Conference & Expo
description
STRONGER TOGETHER: 20 YEARS OF
INNOVATION IN CUSTOMER CARE
For 20 years, Customer Care has been evolving, and we have been at
the forefront, embracing innovation and adapting to new challenges.
We have built not just a stronger industry but also a community
united by a shared vision: excellence in customer relationships.
Thank you to everyone who has been part of this journey! As we
approach the 20th edition, we are committed to taking the industry
even further with innovative, sustainable, and personalized solutions.
The future of customer care is being shaped now—let’s create it
together!
topics
PEOPLETHE HUMAN ELEMENT: EMPOWERING CONTACT CENTER TEAMS IN THE AGE OF DIGITAL TRANSFORMATION
Reskilling for the Future What skills will customer care professionals need in the age of automation?
The Experience Connection Measuring how employee satisfaction directly impacts customer outcomes
Developing Emotional Intelligence in the AI-Enhanced Contact Center
BUSINESS
SUSTAINABLE GROWTH THROUGH CUSTOMER-CENTRIC STRATEGIES
From Service to Strategy: Elevating Contact Center Teams from Cost Centers to Business Intelligence Hubs
From Transactional to Transformational Experiences The shift from reactive support to proactive and strategic customer care.
Measuring What Matters What KPIs matter most for the success of the future of customer care?
TECHNOLOGY
TECHNOLOGY TRANSFORMATION: REIMAGINING CONTACT CENTERS
Measuring technology impact on NPS and customer satisfaction Quantifying Technology's Effect on CX Metrics
Self-Service & Automation How does automation influence consumer expectations?
Best Practices for AI Implementation in Call Quality and Complaints Processes
International Best Practices
general business areas
Banking I Telecom I Insurance I IT&C I BPO I Healthcare I FMCG & Retail I Distribution & Courier Services I Travel services I Training & Consultancy I HR I Workplace Safety I Advertising & Media I Energy I AutomotiveAgenda
Event registrationWhy to attend
Integrate cutting-edge technologies– Adopting AI and automation while maintaining the human touch in customer interactions.Turn customer feedback into strategic actions– Transforming feedback into strategic actions to drive service excellence and business growth.
Empower your team to leverage emerging tech trends – Creating seamless multi-channel experiences that meet customers where they are and enhance service quality.
Join a community of innovators – Collaborating with industry leaders to drive growth, share success, and stay ahead in an evolving market.