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Customer Care Conference Iasi
description
2nd edition of Customer Care HUB Iasi celebrates the growing community of Customer Service professionals in the North-Eastern part of Romania, encouraging continuous service professionalization and know-how exchange.
We welcome you to take part in this journey as we gather to discuss the 2018 trends with a focus on HR, recruitment, social media and customer feed-back.
The main event theme discloses the growing integration and calibration of Artificial Intelligence for Customer Service, as the main industry highlight.
topics
- Invest in AI - Ensure the future of the company;
- Evolution from human to bot;
- Best practices in implementing AI for customer care;
- How AI is shaping the customer care industry;
- Where AI and neuroscience meet;
- Pros and cons of AI.
- The impact of Social Media on recruitment strategy and process;
- Using benchmarking to monitor and drive change;
- Multiculturalism;
- Taking customer feedback to the next level;
- Training as a key employee retention tool. Creating employee engagement & empowerment;
general business areas
- telecommunications
- customer care & call center management
- computing and software
- banking and financial services
- insurance
- consulting
- manufacturing
- retail
- auto
- pharmaceutics
- airline companies
- IT/IS Management & Support Staff
- Sales & Marketing Managers
- Public institutions
speakers
Agenda
Event registrationWhy to attend
- Gartner predicts that, by 2020, 85% of all customer interactions will no longer be managed by humans.
- It is the right time for every company to think harder about employee satisfaction and do more about it with the proper technology;
- Only 61% of worldwide workers said they feel engaged at their jobs. Time to improve the number;
- Discuss current and future methods of increasing employees’ performance and retention rate;
- Learn about the necessary steps in order to be able to measure AI’s success and effectiveness in the system;
- Make customer related data (Big Data) work in your favor by correctly connecting the AI points; To enable you to translate past customer interaction into valuable prediction patterns;
- Arm yourself with opportunities at hand: anticipation, augmentation and automation in the CCare processes;
- Decide on whether AI will play a leading or background role in the CCare industry.