In today's fast-paced and constantly evolving
business landscape, Customer Care has become more crucial than ever before.
With the advent of new technologies and the rise of customer expectations,
companies must go above and beyond to provide exceptional customer service.
must prioritize their customers' needs by adopting a customer-centric approach
to their operations. This involves not only providing top-notch support
services but also leveraging technology and data analytics to gain insights
into customers' behavior, preferences, and needs.
The Customer Care market in 2023 is characterized by an increasing demand for
personalized, omnichannel customer experiences and companies need to be able to
interact with customers across multiple touchpoints, including social media,
mobile devices, chatbots, and voice assistants.
PEOPLE: Empathy in employee experience and management·
Employee burnout prevention
Employee experience as a differentiating factor in the war for talent ·
How AX (Agent Experience) can drive your business
BUSINESS: Strategies for CX consistency and quality assurance ·
2023-2024 industry forecasts, challenges and
Lessons learned from breakthrough large-scale CX transformations ·
Strategies for achieving operational excellence to drive
Creating an effective infinite loop of customer feedback and behaviour
What strategies will futureproof your contact centre? ·
The power of empathy for customer care during market crisis
TECHNOLOGY: Automation and AI ·
Exploring the future of CX automation ·
Technology optimisation to support the post-pandemic customer service journeys
of today ·
How chatbots are changing our world: AI-powered customer care vs. human
Optimizing for omnichannel operations
general business areas
Telecom | Finance | IT&C | Healthcare |
Utilities | Human Resources | Consultancy | Marketing | Research | Law | Audit
| Retail | FMCG
access to 2022-2023 real-life business cases and practical insights.
where the local Customer Care industry is heading.·
new ways to improve culture.· Share
ideas and get answers straight from the niche experts you respect.·
great networking and strategic talks ·
how innovation can work for your Customer Care team·
the customer care industry, and genuinely support your community.