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topics
PEOPLE: Empathy in employee experience and management ·Employee burnout prevention tactics ·
Employee experience as a differentiating factor in the war for talent ·
Organizational mental health ·
How AX (Agent Experience) can drive your business
BUSINESS: Strategies for CX consistency and quality assurance ·
2023-2024 industry forecasts, challenges and opportunities ·
Lessons learned from breakthrough large-scale CX transformations ·
Strategies for achieving operational excellence to drive CX ·
Creating an effective infinite loop of customer feedback and behaviour tracking ·
What strategies will futureproof your contact centre? ·
The power of empathy for customer care during market crisis
TECHNOLOGY: Automation and AI ·
Exploring the future of CX automation ·
Technology optimisation to support the post-pandemic customer service journeys of today ·
How chatbots are changing our world: AI-powered customer care vs. human interaction ·
Optimizing for omnichannel operations
