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The pandemic enforced a huge shift for strategic agendas, business cultures and operational architectures, putting the customer in the driver’s seat and CX at the center, world wide.
Where do we go from here, what did the Romanian customer care market learn in 2021-2022?  
Time for an unconventional business dive! The 17th Customer Care Conference & Expo Edition is lining up the hottest CX topics and practical lessons directly from the best in the field, on June 9-10th 2022, in Bucharest. End goal?
Marketing Insiders Group’s core objective is for you to gear up and face market challenges head on, to keep your growth stable in unstable times. 
Change and crisis management are here to stay.

• With Gen Z holding the largest share of purchasing power, it’s likely that by 2025, nine dollars of every $10 will be spent on the digital experience versus phone/voice.
• Frost & Sullivan forecasts enterprises’ use of customer behaviour analytics to grow by 20% until 2025.
• More than half of consumers say automated telephone systems are the worst part of poor customer service.
• 49% of consumers have left a brand in the past year due to poor customer experience. (Sources: Emplifi, WNS).