description

Customer Care HUB is launched in 2015 on a solid, strong and long-lasting structure of business events declined from our international Customer Care Conference & Expo, the most important East European event that addresses the customer care industry. 

This concept enables you to achieve relevant, high-quality results, providing access to best practices, shared experience and professional networking during the conference day.
For the Conference Arena Business Community, 2018’s editions of Customer Care Conference and HUBs proved relevant and inspiring lessons. We worked through the trends and acknowledged together that 2018’s market dynamics would bring us even closer to some disruptive changes:  

• We are now witnessing the rapid infiltration of AI within customer service while trying to avoid a deadlock between learning and fast implementation under the pressure of competitive service
• A growing importance of processing and centralizing big data, as an asset placing a strong foundation for better customer interaction and building internally smart procedures and capabilities 
  Juggling customer communication on ever-evolving platforms: it is no longer a question of fast response but also a matter of better, more comfortable, meaningful interactions with higher results in retention, engagement and acquisition
• Juggling customer communication on ever-evolving platforms: it is no longer a question of fast response but also a matter of better, more comfortable, meaningful interactions with higher results in retention, engagement and acquisition
• Last, but not least,  the crucial importance of HR, as people are still our centerpiece.

• Data-Charged Personalization;
• Cloud, Communication, and Talent;
• Still About The Humans;
• Balancing a Human Touch with Automated Support.