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CX Shared Experience Roadshow Series - Regina Maria Edition
OVERVIEW
When market leaders open their doors, Shared Experience becomes the New Competitive Currency. We’re going ON TOUR, stepping out of traditional conference rooms and in the middle of the action, at the headquarters of Europe’s CX and PX game-changers.
Join an immersive forum edition built on Collaborative Leadership, where leaders co-create the next chapter of customer experience through togetherness, innovation, and operational excellence:
Customer Experience Forum ROADSHOW SERIES.
The customer journey is becoming the decisive value zone. Over half of consumers abandon a brand after one unmet expectation, yet only a third of organisations can see their journeys end-to-end. At the same time, just 23% of employees feel they have the right tools to deliver great service, directly shaping journey consistency. With 70% of customers choosing brands for experience rather than price, and companies that align CX with EX seeing up to 25% higher customer satisfaction, the pressure to orchestrate journeys without internal friction has never been greater. As AI accelerates insight across both customer and employee touchpoints, the ability to predict, personalise, and support the journey from the inside out is becoming the core driver of sustainable loyalty.
Meet the Host of the 3rd CExp Forum ROADSHOW Edition
"Building CX Cultures that Care": Regina Maria - inspiring the future of patient experience and medcare ecosystems.
Designed For Leaders - By Leaders, the Marketing Insiders Group Roadshow aims to elevate CX practices through shared insights from top experts that fuel value and growth, without the generic sales talk.
Limited seats, 4-hour gathering, for maximum focus and connection.
Reach out for sponsorship or strategic partnership opportunities via alexandra.cozma[at]market-insiders.com.
speakers
general business areas
TELECOM, FINANCE & NBFI, IT&C, RETAIL, MEDCARE, PHARMA, FMCG, BUSINESS CONSULTANCY, LAW, UTILITIES, LOGISTICS, HR, AUTOMOTIVE, EDUCATION, HORECA, TOURISM, AUDIT, RESEARCH, WELLNESS, CSR & ESG, L&D, FINTECH, MARCOM, E-COMMERCE.Agenda
Event registrationWHY ATTEND
Expert Insights: Learn from top CX innovators and multidisciplinary leaders.Innovative Solutions: Discover the latest technologies transforming CX.
Best Practices: Explore proven strategies from Europe’s CX front-runners.
Market Trends: Stay ahead with fresh industry data and customer insights.
Inspiring Discussions: Debate challenges and opportunities with peers.
Case Studies: See how leading brands operationalise excellence.
Strategic Tools: Gain frameworks for data-driven, personalised CX.
Business Networking: Connect with customer-centric decision-makers.
Brand Reputation: Join the community defining the future of CX in Europe.