Copyright © 2025 Expo Media Agency. All rights reserved.

CX Shared Experience Roadshow Series - PPC Edition

CX Shared Experience Roadshow Series - PPC Edition

description

When market leaders open their doors, Shared Experience becomes the New Competitive Currency. This year, we’re going ON TOUR, stepping out of traditional conference rooms and in the middle of the action, at the headquarters of Europe’s CX game-changers.

Join an immersive forum edition built on Collaborative Leadership, where leaders co-create the next chapter of customer experience through togetherness, innovation, and operational excellence: 
Customer Experience Forum ROADSHOW SERIES.

CX is new battleground. 3 in 4 customers demand faster, more personalised service, yet most organisations struggle to scale their customer experience vision. With 64% of Europeans confident AI will enhance service quality, and CX-adaptive companies achieving up to 35% higher retention, operational foresight has never been more vital for reaching service excellence.

Meet the Host of the 1st CExp Forum ROADSHOW Edition
"Turning CX Strategy into Operational Impact": 
PPC Energie - powering the future of business through innovation and steady performance. 

Designed For Leaders - By Leaders, the Marketing Insiders Group Roadshow aims to elevate CX 
practices through shared insights from top experts that fuel value and growth, without the generic sales talk. 

Limited seats, 4-hour gathering, for maximum focus & connection. 
Reach out for sponsorship or strategic partnership opportunities via alexandra.cozma[at]market-insiders.com

topics

From Strategy to Operations:
Translating CX strategy into measurable action.

AI-Powered Growth:
Embedding analytics, automation, and conversational AI into CX delivery.

Metrics & Governance
:
Evolving from NPS to operational KPIs that drive results.

Omni-Channel Excellence:
Bridging digital and physical experiences for seamless journeys.

general business areas

TELECOM, FINANCE & NBFI, IT&C, RETAIL, MEDCARE, PHARMA, FMCG, BUSINESS CONSULTANCY, LAW, UTILITIES, LOGISTICS, HR, AUTOMOTIVE, EDUCATION, HORECA, TOURISM, AUDIT, RESEARCH, WELLNESS, CSR & ESG, L&D, FINTECH, MARCOM, E-COMMERCE.

speakers

  • Sergiu Pop
  • Carmen Cucu
  • Alina Rosca

Agenda

Event registration

Why to attend

Expert Insights: Learn from top CX innovators and multidisciplinary leaders.
Innovative Solutions: Discover the latest technologies transforming CX.
Best Practices: Explore proven strategies from Europe’s CX front-runners.
Market Trends: Stay ahead with fresh industry data and customer insights.
Inspiring Discussions: Debate challenges and opportunities with peers.
Case Studies: See how leading brands operationalise excellence.
Strategic Tools: Gain frameworks for data-driven, personalised CX.
Business Networking: Connect with customer-centric decision-makers.
Brand Reputation: Join the community defining the future of CX in Europe.

Presenting Partner

PPC Energie

Strategic Partners

Mystery Shopping Agency

Intelligence Partners

Reps Mate

CX Supporter

TCN

media partners

Customer Insider Magazine, Portal HR, Pro TV, VOYO