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Romanian Contact Center Awards 2024

Romanian Contact Center Awards 2024

description

A GLIMPSE INTO OUR HISTORY

The Romanian Contact Center Awards is the first event dedicated to the contact center industry in Romania, established 15 years ago. Building a passionate community of practitioners, providers and customers, the awards acknowledge and celebrate the pursuit of excellence through vision and innovation, with particular emphasis on the people empowering our industry.

Looking back over the last years we remember outstanding results, authentic role models that inspired us, but most of all the smiles and excitement within the moments we have created. We are truly grateful for all the people that shared these moments with us, for being able to see them achieve recognition and watch their careers grow.

JOIN US this year as we celebrate the 15th edition!
It's the perfect opportunity to showcase your company's success and to gain valuable insights and inspiration to continue driving excellence in Customer Operations. 

For more information and marketing opportunities please contact:
Mrs. Alexandra Cozma, Project Manager @Marketing Insiders Group
alexandra.cozma@market-insiders.com; +40731191919



topics

ROMANIAN CONTACT CENTER AWARDS | 2024 CATEGORIES

PEOPLE EXCELLENCE AWARDS
     1. EXCELLENCE IN LEADERSHIP
     2. EXCELLENCE IN HR LEADERSHIP
     3. EXCELLENCE IN LEARNING AND DEVELOPMENT
     4.  BEST CONTACT CENTER TEAM MANAGER
     5.  BEST SUPPORT CENTER TEAM MANAGER
     6.  BEST TELESALES TEAM MANAGER
     7.  CUSTOMER CARE CHAMPION
     8.  SUPPORT CHAMPION
     9.  TELESALES CHAMPION
    10. LEARNING CHAMPION
    11. COMPLAINTS CHAMPION
    12. RETENTION CHAMPION

TEAM SPOTLIGHT AWARDS

    1. BEST EXTERNAL CONTACT CENTER
(LARGE, MEDIUM, SMALL)

     2. BEST INTERNAL CONTACT CENTER
(LARGE, MEDIUM, SMALL)

     3. BEST SUPPORT CENTER
(LARGE, MEDIUM, SMALL)

     4. BEST TELESALES CONTACT CENTER
     5. BEST COMPLAINTS TEAM
     6. BEST RETENTION TEAM
     7. BEST USE OF CUSTOMER INSIGHTS
     8. SOCIAL MEDIA MASTERY

BUSINESS & PROCESS SPOTLIGHT AWARDS
  1. TECH IMPACT
  2. OPERATIONAL EFFICIENCY
  3. TALENT DEVELOPMENT PROGRAM
  4. BEST WORKPLACE
  5. BEST SOCIAL IMPACT
TECH SPOTLIGHT AWARDS
  1. AI INSIGHTS
  2. TECH INNOVATOR OF THE YEAR
  3. AI EXCELLENCE AWARDS
  4. AI-POWERED CUSTOMER EXPERIENCE
PARTNERSHIP SPOTLIGHT AWARDS
      1. INTERNAL IMPACTFUL COLLABORATION
      2. EXTERNAL IMPACTFUL COLLABORATION
      3. CUSTOMER-FIRST PARTNERSHIP  

general business areas

Telecom | Finance | IT&C | Healthcare | Utilities | Human Resources | Consultancy | Marketing | Research | Law | Audit | Retail | FMCG

Agenda

Event registration

Why to attend

Enhance brand visibility and credibility.
Celebrate your employees‘ achievements and foster a sense of pride.
Connect with industry leaders and potential partners.
Gain recognition for your excellence and learn from industry best practices.
Contribute to industry growth and inspire others