Copyright © 2024 Expo Media Agency. All rights reserved.

Romanian Contact Center Awards 2024



History

topics

ROMANIAN CONTACT CENTER AWARDS | 2024 CATEGORIES

PEOPLE EXCELLENCE AWARDS
     1. EXCELLENCE IN LEADERSHIP
     2. EXCELLENCE IN HR LEADERSHIP
     3. EXCELLENCE IN LEARNING AND DEVELOPMENT
     4.  BEST CONTACT CENTER TEAM MANAGER
     5.  BEST SUPPORT CENTER TEAM MANAGER
     6.  BEST TELESALES TEAM MANAGER
     7.  CUSTOMER CARE CHAMPION
     8.  SUPPORT CHAMPION
     9.  TELESALES CHAMPION
    10. LEARNING CHAMPION
    11. COMPLAINTS CHAMPION
    12. RETENTION CHAMPION

TEAM SPOTLIGHT AWARDS

    1. BEST EXTERNAL CONTACT CENTER
(LARGE, MEDIUM, SMALL)

     2. BEST INTERNAL CONTACT CENTER
(LARGE, MEDIUM, SMALL)

     3. BEST SUPPORT CENTER
(LARGE, MEDIUM, SMALL)

     4. BEST TELESALES CONTACT CENTER
     5. BEST COMPLAINTS TEAM
     6. BEST RETENTION TEAM
     7. BEST USE OF CUSTOMER INSIGHTS
     8. SOCIAL MEDIA MASTERY

BUSINESS & PROCESS SPOTLIGHT AWARDS
  1. TECH IMPACT
  2. OPERATIONAL EFFICIENCY
  3. TALENT DEVELOPMENT PROGRAM
  4. BEST WORKPLACE
  5. BEST SOCIAL IMPACT
TECH SPOTLIGHT AWARDS
  1. AI INSIGHTS
  2. TECH INNOVATOR OF THE YEAR
  3. AI EXCELLENCE AWARDS
  4. AI-POWERED CUSTOMER EXPERIENCE
PARTNERSHIP SPOTLIGHT AWARDS
      1. INTERNAL IMPACTFUL COLLABORATION
      2. EXTERNAL IMPACTFUL COLLABORATION
      3. CUSTOMER-FIRST PARTNERSHIP