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ROMANIAN CONTACT CENTER AWARDS | 2024 CATEGORIESPEOPLE EXCELLENCE AWARDS
1. EXCELLENCE IN LEADERSHIP
2. EXCELLENCE IN HR LEADERSHIP
3. EXCELLENCE IN LEARNING AND DEVELOPMENT
4. BEST CONTACT CENTER TEAM MANAGER
5. BEST SUPPORT CENTER TEAM MANAGER
6. BEST TELESALES TEAM MANAGER
7. CUSTOMER CARE CHAMPION
8. SUPPORT CHAMPION
9. TELESALES CHAMPION
10. LEARNING CHAMPION
11. COMPLAINTS CHAMPION
12. RETENTION CHAMPION
TEAM SPOTLIGHT AWARDS
1. BEST EXTERNAL CONTACT CENTER
(LARGE, MEDIUM, SMALL)
2. BEST INTERNAL CONTACT CENTER
(LARGE, MEDIUM, SMALL)
3. BEST SUPPORT CENTER
(LARGE, MEDIUM, SMALL)
4. BEST TELESALES CONTACT CENTER
5. BEST COMPLAINTS TEAM
6. BEST RETENTION TEAM
7. BEST USE OF CUSTOMER INSIGHTS
8. SOCIAL MEDIA MASTERY
BUSINESS & PROCESS SPOTLIGHT AWARDS
- TECH IMPACT
- OPERATIONAL EFFICIENCY
- TALENT DEVELOPMENT PROGRAM
- BEST WORKPLACE
- BEST SOCIAL IMPACT
- AI INSIGHTS
- TECH INNOVATOR OF THE YEAR
- AI EXCELLENCE AWARDS
- AI-POWERED CUSTOMER EXPERIENCE
1. INTERNAL IMPACTFUL COLLABORATION
2. EXTERNAL IMPACTFUL COLLABORATION
3. CUSTOMER-FIRST PARTNERSHIP