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Customer Experience Forum 2020

Customer Experience Forum 2020


What does it take to win in the experience economy? In an ever-changing market where people are moving away from consumerism, what does the customer of the future look like and how do we integrate customer centricity in the digital transformation road map?
CX is a process, stay agile! Explore next-generation customer experience together with pioneering minds and brands at this year’s conference edition. Get valuable strategic insights for business re-engineering, more customer loyalty, and income stability. Turn brand interactions into everyday habits!


-       Merging Agile Principles with CX Innovation when designing the business strategy.
-       Shifting from storytelling to storymaking for empowering trust-based customer relationships with Gen YZ.
-       Making the best out of IoT through micro-segmentation, predictive analytics and complaints prevention.
-       Using behavioral economics for context-driven interaction and services.
-       Investing in Voice of the Customer programs and strategising upsell/cross-sell.
-       Going beyond NPS and market standard KPIs with Journey Analytics to generate more value.
-       Managing multi-channel CX, upgrading CRMs & apps for on-the-go customers in the 5G era.
-       Building a contemporary People Culture and creating Employee Advocacy Programs.
-       Managing B2B customer experience challenges and leading the overdue market change.

general business areas

Banking | Telecom | Retail | Finance | IT&C | Marketing | Healthcare | Business Consultancy | Advertising | People Management | Research | Law | Audit | Retail | FMCG


  • Diana Stafie
  • Florina Dobre
  • Catalina Banuelasa
  • Teodora Migdalovici
  • James Murphy
  • Ela Banu
  • Madalina Vilau
  • Livia Dragomir
  • Amalia Costa
  • Mihaela Apostoleanu
  • Alina Gleiss
  • Viorica Laudescu
  • Catalin Vasile
  • Marian Costache
  Download Agenda   Event registration

Why to attend

Stay ahead of the trends and discover the future in CX. Learn from the best experts in the field and ask questions.
Explore tools that work,  to make your marketing smarter.
Find new ways to translate customer insight into profitable strategies. 
Get more brand awareness and reputation inside de CX niche.
Benefit from business networking and relevant partnership leads. Make a difference, help the customer experience community grow.

Who will attend 
Customer Experience Experts | Solution Architects | Business Processes Specialists | Technology Strategists | Brand Managers | Customer Care Directors | Sales & Marketing Managers | Strategic Planners | Product Managers | Business Owners

Gold Partner