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Customer Experience Forum 2024
https://customers.ro/
description
AGILE IS MORE
92% of companies that have adopted agile
CX strategies report
increased flexibility and responsiveness to customer feedback.
57% of customers have stopped buying
from a company because
a competitor provided a better
customer experience.
85% of businesses believe that agile
CX practices are essential for
staying
competitive in
today's fast-paced market.
78% of customers are more likely to
repurchase from companies
that prioritize and personalize
their customer engagement strategies.
topics
EMPLOYEE EXPERIENCE | NPS vs. CSAT vs. CES* | CX TRANSFORMATION | EMOTION AI & CUSTOMER SENTIMENT | THE NEW CUSTOMER DATA MAXIMISATION vs. CUSTOMER TRUST | CX LEADERSHIP vs. HYBRID OPERATIONS | PATIENT EXPERIENCE | CX DESIGN & MANAGEMENTADAPTIVE MINDSET
This area emphasizes the importance of being flexible and responsive to changes regarding customer expectations and market dynamics.
By fostering a culture of innovation, businesses can swiftly adjust their approaches to meet evolving customer needs and stay competitive.
Notably, 63% of organizations have reported an increase in customer satisfaction due to agile customer experience practices.
Additionally, 88% of companies prioritize investments in agile technology to improve customer experience and engagement.
PERSONALIZED ENGAGEMENT
This core area underscores the importance of using data and insights to create customized experiences that resonate on a personal level, fostering deeper connections and loyalty.
Research shows that 70% of consumers say a company's understanding of their individual needs influences their loyalty.
Furthermore, 78% of customers are more likely to repurchase from companies that prioritize and personalize their customer engagement strategies.
TECHNOLOGICAL EXCELLENCE
This area covers the integration of AI, machine learning, and other cutting-edge tools to deliver seamless, efficient, and effective customer interactions.
By embracing technological innovation, companies can provide faster and more accurate responses, ultimately improving overall customer satisfaction. In fact, 75% of businesses plan to increase their investment in AI and machine learning to enhance personalization in customer interactions.
And all the while, 60% of consumers feel that technology has significantly improved their overall customer experience, particularly in terms of convenience and speed.
general business areas
TELECOM | FINANCE | IT&C | RETAIL | HEALTH | FMCG BUSINESS CONSULTANCY | LAW | LOGISTICS | HR AUTOMOTIVE | EDUCATION | HORECA | TOURISM RESEARCH & AUDIT | WELLNESS | E-COMMERCEspeakers
Agenda
Event registrationWhy to attend
With a strong focus on tech transformation, personalization, foresight, and proactive customer engagement, the CX sector is entering a new multidisciplinary era. This shift towards Agile CX Practices is not just a trend but a critical requirement for businesses aiming to stay competitive and thrive in the experience economy of the New Normal.The 11th CUSTOMER EXPERIENCE FORUM Edition is the strategic platform of choice for CX know-how exchange, enlightening niched debates, business networking, and operational optimization. For more than a decade, we are committed to advocate exceptional CX stories and people that shape the future of customer journeys, inspiring future-ready operational growth, empathy-led cultures, creative thinking, happier teams and customers.
360° CONFERENCE EXPERIENCE | AGILE BENEFITS
Expert Insights: Benefit from valuable advice from keynote speakers who are pioneers in the customer experience field and exceptional human beings.
Innovative Solutions: Discover cutting-edge technologies (AI, machine learning, etc.) and revolutionary solutions to upgrade your CX strategies. Best Practices: See how others generate great results, explore proven strategies from successful companies that have mastered agile CX.
Market Trends: Stay updated with the latest CX market trends and developments regarding customer engagement hacks and changes.
Unconventional Workshops: Get in the middle of the action with interactive sessions designed to offer you new perspectives, practical takeaways and tools.
Inspiring Panel Discussions: Engage in thought-provoking debates with industry experts on current challenges and future directions.
Case Studies: Explore down-to-business corporate examples that demonstrate the impact of effective customer experience management.
Strategic Tools: Learn how to leverage data and analytics, and get the right frameworks for better strategic planning and more personalized CX interactions.
Competitive Insights: Be one of the first to access valuable industry data that can empower growth and help you lead the future of CX in your region.
Business Networking: Meet the best of the best, connect with like-minded professionals, access potential business leads, and maximize relationship capital.
Brand Reputation: Be a part of the CX leaders’ community in Europe, support it’s evolution, and reward your team and partners with a memorable event experience.