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For the Conference Arena Business Community, 2019th marks a very special moment: the 15th edition of 'Customer Care Conference & Expo'.
During the past 15 years we have witnessed our community come together, from small clusters of 1st time projects and innovation techniques, to an a dynamic mature business community, sharing case studies and best practices, facing all future challenges together, with the same enthusiasm and sense of challenge.

• We are now witnessing the rapid infiltration of AI within customer service, while trying to avoid a deadlock between learning and fast implementation under the pressure of competitive service
• A growing importance of processing and centralizing big data, as an asset placing a strong foundation for better customer interaction and building internally smart procedures and capabilities 
  Juggling customer communication on ever evolving platforms: it is no longer a question of fast response but also a matter of better, more comfortable, meaningful interactions with higher results in retention, engagement and acquisition
• Juggling customer communication on ever evolving platforms: it is no longer a question of fast response but also a matter of better, more comfortable, meaningful interactions with higher results in retention, engagement and acquisition
• Last, but not least,  the crucial importance of HR, as people are still our centerpiece.

• Data-Charged Personalization;
• Cloud, Communication, and Talent;
• Still About The Humans;
• Balancing a Human Touch with Automated Support.