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Customer Care Conference & Expo | 21st Edition
OVERVIEW
Meet The Augmented Human, where AI innovation scales what truly matters.
As we enter the 21st edition, the conversation moves forward bolder and stronger. Customer care is no longer only about service, it is about foresight, intelligence, trust, and impact that secure both business stability and momentum. In an era where AI is transforming operations, the true differentiator remains how we design experiences where technology empowers people, and human insight guides technology.
KEY AREAS & TOPICS
PEOPLE: The Augmented ExperienceThriving in AI-powered customer care, debunking automation myths: people and the future service models.
BUSINESS: From Cost Center to Growth Engine
Customer care as a market leadership force: retention vs advocacy, operational excellence, and brand resilience.
TECHNOLOGY: Intelligent CX Ecosystems
Designing conversational intelligence: intuitive innovation, AI governance, compliance, ethics and risk management.
general business areas
BPO, TELECOM, INSURANCE, IT&C, BANKING, HEALTHCARE, FMCG & RETAIL, DISTRIBUTION & COURIER SERVICES, TRAVEL & TOURISM, TRAINING & CONSULTANCY, HR, WORKPLACE SAFETY, ADVERTISING & MEDIA, SHARED SERVICES, ITO & SERVICES, CSR & ESG, E-COMMERCE, HORECA, AUTOMOTIVE, LAW & AUDITAgenda
Event registrationWHY ATTEND
Market Trends: Stay ahead with critical industry data and customer insights.Brand Reputation: Join the EU community defining the future of care.
Digital Intelligence: Navigate digital transformation in customer interactions.
Best Practices: Explore proven strategies from Europe’s CX leaders.
Innovation: Meet customers where they are to enhance service quality.
Business Networking: Connect with customer-centric decision-makers.
Care Culture: Build a strong culture around customers and employees.