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CX Shared Experience Roadshow Series - Orange Moldova Edition

CX Shared Experience Roadshow Series - Orange Moldova Edition

OVERVIEW

When market leaders open their doors, Shared Experience becomes the New Competitive Currency. For our 5th edition, we're going ON TOUR, stepping out of traditional conference rooms and into the middle of the action, at the headquarters of Europe's CX game-changers. This marks our very first edition held abroad, in Chisinau. Join an immersive forum edition built on Collaborative Leadership, where leaders co-create the next chapter of customer experience through togetherness, innovation, and operational excellence: Customer Experience Forum – ROADSHOW SERIES. The best CX secrets aren't in reports — they're behind closed doors. This edition, those doors open. Real leaders, real rooms, real decisions. No pitch decks, no theory. Just what actually works when experience becomes your competitive edge. Meet the Host of the 5th CExp Forum ROADSHOW Edition:
Orange Moldova — powering the future of business through innovation and steady performance.
Designed For Leaders – By Leaders, the Marketing Insiders Group Roadshow aims to elevate CX practices through shared insights from top experts that fuel value and growth, without the generic sales talk

KEY AREAS & TOPICS

AI-Powered CX:
Embedding automation and conversational AI into contact centers without losing the human touch.


Human-First Transformation:
Designing AI around people, keeping teams at the center of CX delivery.


Contact Center as Control Tower:
Turning the contact center into the command hub of the entire customer journey.


Digital & AI CX at Scale:
Operationalising data and AI to deliver personalised experiences across the market.

general business areas

TELECOM, FINANCE & NBFI, IT&C, RETAIL, MEDCARE, PHARMA, FMCG, BUSINESS CONSULTANCY, LAW, UTILITIES, LOGISTICS, HR, AUTOMOTIVE, EDUCATION, HORECA, TOURISM, AUDIT, RESEARCH, WELLNESS, CSR & ESG, L&D, FINTECH, MARCOM, E-COMMERCE.

Agenda

Event registration

WHY ATTEND

  • Expert Insights: Learn from top CX innovators and multidisciplinary leaders.
  • Innovative Solutions: Discover the latest technologies transforming CX.
  • Best Practices: Explore proven strategies from Europe's CX front-runners.
  • Market Trends: Stay ahead with fresh industry data and customer insights.
  • Inspiring Discussions: Debate challenges and opportunities with peers.
  • Case Studies: See how leading brands operationalise excellence.
  • Strategic Tools: Gain frameworks for data-driven, personalised CX.
  • Business Networking: Connect with customer-centric decision-makers.
  • Brand Reputation: Join the community defining the future of CX in Europe.

Presenting Partner

Orange Moldova