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Customer Care Conference & Expo 2022
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burnout prevention tactics.
continuity solutions for unpredictable market dynamics.
power of empathy for customer care during market crisis.
centric remote operations.
customer care versus human interaction.
customer care operations.
industry forecasts, challenges and opportunities.
omnichannel operations for an everchanging customer service industry
expectations pre and post pandemic.
importance of AX (Agent Experience) and employer culture programs.
business process outsourcing.
foresight tools and strategies.