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Customer Care Conference & Expo 2022



History

topics

  • Employee burnout prevention tactics.
  • Business continuity solutions for unpredictable market dynamics.
  • The power of empathy for customer care during market crisis.
  • Customer centric remote operations. 
  • AI-powered customer care versus human interaction.
  • Hybrid customer care operations.
  • 2022-2023 industry forecasts, challenges and opportunities.
  • Agile, omnichannel operations for an everchanging customer service industry
  • Customer expectations pre and post pandemic.
  • The importance of AX (Agent Experience) and employer culture programs.
  • Crisis business process outsourcing.
  • Customer foresight tools and strategies.
  • Organisational mental health

speakers

  • Andreea Szilaghy, Ph.D.
  • Mihai Dragnea
  • Dan Mazilu
  • Yolanda Cretescu
  • Tatiana Pascale
  • Alin Rosca
  • Madalina Vilau
  • George Tarida
  • Luiza Banyai
  • Tudor Juravlea
  • Catalin Vasile

Platinum Partner

Mediatel Data

Silver Partner

Cargus

Strategic Partner

Design Thinking Society