topics

• Employee burnout prevention tactics.
• Business continuity solutions for unpredictable market dynamics.
• The power of empathy for customer care during market crisis.
• Customer centric remote operations. 
• AI-powered customer care versus human interaction.
• Hybrid customer care operations.
• 2022-2023 industry forecasts, challenges and opportunities.
• Agile, omnichannel operations for an everchanging customer service industry
• Customer expectations pre and post pandemic.
• The importance of AX (Agent Experience) and employer culture programs.
• Crisis business process outsourcing.
• Customer foresight tools and strategies.
• Organisational mental health

speakers