Conference Arena

Customer Care Conference & Expo 2023

topics

PEOPLE: Empathy in employee experience and management ·
Employee burnout prevention tactics ·
Employee experience as a differentiating factor in the war for talent ·
Organizational mental health ·
How AX (Agent Experience) can drive your business

BUSINESS: Strategies for CX consistency and quality assurance ·
2023-2024 industry forecasts, challenges and opportunities ·
Lessons learned from breakthrough large-scale CX transformations ·
Strategies for achieving operational excellence to drive CX ·
Creating an effective infinite loop of customer feedback and behaviour tracking ·
What strategies will futureproof your contact centre? ·
The power of empathy for customer care during market crisis

TECHNOLOGY: Automation and AI ·
Exploring the future of CX automation ·
Technology optimisation to support the post-pandemic customer service journeys of today ·
How chatbots are changing our world: AI-powered customer care vs. human interaction ·
Optimizing for omnichannel operations

speakers

Platinum Partner

Mediatel Data

Strategic Partner

Future Station

Supporting Partners

Reps Mate, Geomant, TCN, Intrarom, Genesys

Powered by

Marketing Insiders Group

presentations

futurestation.ro Keynote Foresight @Customer Care_Diana Stafie	2.0 MB
FY23 - Azure Open AI - AI Driven Customer Care_Sergiu Pop	4.3 MB
Houston, we have a problem. Reimagining the dialogue between the reps and the bots_Andreea Szilagyi	11.4 MB
Hilio_Employees Mental Health, a Vitamin or a Painkiller_Mihai Bran	1.6 MB
How Mediatel Data Solutions Transforms Customer & Agent Experience	1.7 MB
How Can Technology Help to Orchestrate Customer Experience_Genesys_Patrik Ort	2.0 MB
Orange_Romania_Digital_Contact_Center_CCC_Event_18May23_Anca Cirstian	423.9 KB
RepsMate_Revolutionizing Customer Care Unlocking the Power of AI	1.9 MB
TCN overview	4.4 MB
FeelGoodProgram_Majorel_Anca Burghelea	4.3 MB
Technology with a Human Touch_Carrefour_Florina Dobre	1.7 MB
Beyond Insurance, the Future of Claims Management_Liviu Ionescu	1.5 MB
Leadership Development Program_Allianz Partners_Camelia Rubliceanu Bakshi	1.5 MB
People before Numbers-nurturing the most important capital-your teams_BRD_Liliana Dumitru	2.9 MB