topics

• Nearshoring vs. Reshoring vs. Offshoring
• Current European Regulations and Standards - EN 15838
• Enterprise Workforce Optimization Solutions
• Global Business Services versus Shared Service Center (SSC)
• Emerging markets: statistics & tendencies  in ERP solutions
• Global Process Standardization: Change Management
• The digital workplace & domestic outsourcing
• Customer contact optimization through social media
• Contract Negotiation Strategies & Relationship Management
• Business Finance Optimization
• Branding & CSR in a BPO structure
• Strategic Business Partnering: Best Practices