Copyright © 2024 Expo Media Agency. All rights reserved.
Agenda
-
09:30
WELCOME
Time to register for business success | Refreshments & Networking -
10:00
WELCOMING SPEECH
Madalina Vilau, CEO, Marketing Insiders Group & Catalin Victor Arjoca, Minister-Counsellor, Embassy of Romania to Austria -
10:15
LEADING ORGANIZATIONAL CHANGE
Stefan Arzner, International HR Manager, Raiffeisen Bank International AG -
10:40
THE MANAGER WHO PREVAILED OVER THE BPO & SHARED SERVICES FORTHCOMING CHALLENGES
Marcela Stoica, Senior Management Skills Developer, Customer Service School -
11:30
MEET
Stay connected in our inspiration break | Refreshments & Networking Break -
12:00
YESTERDAY - TODAY -TOMORROW A TIME ODYSSEY FOR THE CUSTOMER CONTACT CENTRE IN EUROPE
Vincent Vanden Bossche, General Manager, Call Communications.eu -
12:40
EN 15838 - POPULAR IMPROVEMENT TOOL IN CCC SECTOR
Krzysztof Gawecki, Lead Auditor, SGS -
13:10
STOP OUTSOURCING - START SMARTSOURCING
Mihaela Apostoleanu, Director EMEA Premier Support Business Operations, Oracle -
14:00
ENERGIZE
Get ready for more insights| Business Lunch -
15:00
COMPANIES SHOULD GET RID OF THEIR CALL CENTRE TO IMPROVE THEIR CUSTOMER SERVICE
Richard Kenny, EMEA Marketing Manager, Plantronics -
15:30
OMNI CHANNEL CUSTOMER EXPERIENCE - CHANGE OF CONTACT CENTER ROLE AND TECHNOLOGY
Stefan Jung, Senior Account Executive, Aspect Software -
16:00
SMART BUSINESS PARTNERING BEYOND BORDERS
Elcin Yazan, International Business Development, Turkcell Global Bilgi -
16:30
FROM BPO1 TO BPO2 CLIMBING UP THE VALUE CHAIN
Bogdan Herea, CEO & Founder, PITECH+PLUS & Youssef Hautier, Managing Director, Sonic+Pay