Romanian Contact Center Awards premiaza cei mai buni specialisti din industria de contact center din tara noastra

In cadrul celei de-a 8-a editii a Romanian Contact Center Awards, au fost desemnate premiile industriei nationale de contact center. Dedicat excelentei in relationarea cu clientii, singurul eveniment de profil din tara, recunoaste, an de an, initiativele remarcabile ale companiilor din domeniu si angajatilor acestora.
Romanian Contact Center Awards 2016, eveniment desfasurat pe 18 martie, la JW Marriott Bucharest Grand Hotel, este organizat de Conference Arena, membru Marketing Insiders Group. 

„Competitia din acest an a fost mai stransa decat de obicei, au fost multi aplicanti atat la categoriile individuale, cat si la categoriile care vizeaza companiile sau anumite procese si tehnologii de business. Au existat categorii de premii cu mai mult de 6 inscrisi. Concurenta a fost extraordinar de mare si oamenii incredibil de buni. Juriul a avut o misiune foarte grea, dar si foarte placuta in acelasi timp. Toti cei implicati merita cu desavarsire felicitari pentru tot ceea ce fac in fiecare zi.” a declarat Madalina Vilau, Managing Director al Marketing Insiders Group si organizator Romanian Contact Center Awards.
Editia din acest an a beneficiat de o jurizare multidimensionala si multiculturala, aducand impreuna 4 tari: Romania, Germania, Belgia si Canada.
Irina Pacurariu a fost moderator al evenimentului.

Categoriile editiei din 2016 si castigatorii trofeelor Romanian Contact Center Awards au fost:

• Best Small Call Center - DHL International Romania,
• Best Medium Call Center - Conectys Serv Telecom,
• Best Large Call Center -Teleperformance Romania,
• Best Call Center Agent - Lavinia Bobeica - WNS Global Services,
• Best Call Center Team Manager - Valentina Ionescu - Provident Financial Romania,
• Best Call Center Manager - Madalina Matei - Teleperformance Romania,
• Best Call Center Trainer - Stefan- Adrian Moisa - Raiffeisen Bank,
• Best Telesales Department - Coca-Cola Hbc Romania,
• Best Telesales Agent - Alexandra Badea - Raiffeisen Bank,
• Best Large Support Center - RCS & RDS,
• Best Large Support Center (BPO) - Valoris Center,
• Best Medium Support Center (BPO) – Euroanswer,
• Best Medium Support Center - NN Asigurari de viata,
• Best Medium Support Center (Shared Services) - Schneider Electric,        
• Best Small Support Center - Groupama Asigurari,
• Best Support Center Representative - Tadej Zupan - Schneider Electric Romania,
• Customer Experience Involvement Special Award - Ilona Ica - RCS & RDS,
• Best Large Contact Center - Samsung & Sykes Enterprises Eastern Europe,
• Best Medium Contact Center (BPO) - Optima Solutions Services,
• Best Medium Contact Center - Urgent Cargus,
• Best Use of Technology - Otp Bank Romania,
• Best Collection Agent - Claudia Maria Stoica - Raiffeisen Bank,
• Best Collection Manager - Cristina Oprisor - Raiffeisen Bank,
• Best Training Program - WNS Global Services Romania,
• Best Technology Solution Provider for debt collection software and CRM - Advantage Software Factory,
• People and Quality Management Special Award - Steluta Mares - Competence Call Center,
• Best Collection Team Manager- Roxana Pascan - Provident Financial Romania,
• Best Support Center Team Manager - Carmen Preda - Schneider Electric Romania,
• Best Technology Solution Provider for banking sector -Intrarom & Genesys,
• Best Partnership - Mediatel Data  & Orange Romania,
• Business Acumen in Contact Center Industry Special Award - Iulian Bacain - Conectys Serv Telecom,
• Best Contact Center Agent - Marcu Paul Zaghernei - Sykes Enterprises Eastern Europe
• Best Retention Agent - Cristina Iliescu - Raiffeisen Bank
• Best Technology Solution Provider for computer telephony integration field - Mediatel Data,
• Best Contact Center Team Manager - Andreea Vladeanu - Raiffeisen Bank.

Pentru mai multe detalii va rog sa contactati:
Alexandra Chiorean | MARKETING INSIDERS GROUP
E-mail: alexandra.chiorean@conference-arena.com l Web: www.conference-arena.com

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