Disruptive changes conquer the Customer Care industry

The 14th edition of Customer Care Conference will take place on the 18th and 19th of April 2018, at Biavati Events in Bucharest. Customer Care practitioners meet this year to discuss the praised advantages and chilling threats of the popular AI era, with direct influence on the three areas of: people, technology and business. Over 140 national and international customer care specialists from BPO, Telecom, Banking, Insurance, IT&C, Retail, FMCG etc are expected to join this year’s edition.  

As ‘31.7 percent of major companies are currently using AI in Customer Service. It is the second most common use of AI by companies after IT’, TATA Consultancy Services declares, we understand why so many industry specialists focus their attention on Big Data and behavioral profiling in order to deliver extraordinary customer experiences, fast, easy and cost effective and to consolidate the loving relationship between the customer and the brand.   

This edition’s topics will explore:

• Data-Charged Personalization;
• Cloud, Communication, and Talent;
• Still About The Humans;
• Balancing a Human Touch with Automated Support.  

Confirmed speakers:

§  Heidi Butler - Regional Manager, Plantronics
§  Oana Munteanu - Senior Manager, Pwc
§  Apostolos Kemos - Sales Director, Genesys
§  Dan Mazilu - Owner, MediatelData
§  David Engle - CEO Romania, One Smart Star
§  Vlad Iliescu - Machine Learning Consultant, Strongbytes
§  Razvan Atim - Sales Director, Ui Path
§  Werner Zeitlberger - Senior Manager, The Hackett Group GmbH  

Customer Care Conference & Expo benefits from the valuable support of the following partners: Plantronics trough ABN Systems International– Platinum Partner, Mediatel Data and Urgent Cargus – Gold Partners, Intrarom & Genesys – Silver Partner, Teleperformance Romania and Optima Solutions Services – Supporting Partners, Coca-Cola Hellenic Romania  – Partner.

The conference’s media partners are: Agora, Jurnalul de afaceri, Universitatea Alternativa, Learning Network, AdHugger, Financiarul.ro, News25, Iqool,  

For more info and for registration, please visit: http://www.conference-arena.com/customer-care-conference

Contact | LAURA GALOS | Project Manager
Email: laura.galos@conference-arena.com | Mobile: 0723 833 333

77 Popa Savu Street, 011432, District 1, Bucharest Phone: +40 21 411 44 20  
About Conference Arena, part of Marketing Insiders Group

Customer Care Conference & Expo | Romanian Contact Center Awards | Mobile Advertising Congress | European BPO Forum| Fraud Management & Operational Risk | Customer Experience Forum | Enlightening | Design Thinking Forum

A constant trajectory of evolution for the business community devised by a dedicated team. We constantly explore and set in motion new solutions for local and international conferences in multiple bisness areas: customer care, customer experience, customer care technology, debt collection & credit risk, fraud management, mobile advertising etc.

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