topics

• The impact of Social Media on recruitment strategy and process;   
• Using benchmarking to monitor and drive change; 
• Multiculturalism; 
• Taking customer feedback to the next level;  
• Training as a key employee retention tool. Creating employee engagement & empowerment;
• Invest in AI - Ensure the future of the company;  
• Evolution from human to bot;   
• Best practices in implementing AI for customer care;  
• How AI is shaping the customer care industry;  
• Where AI and neuroscience meet; 
•  Pros and cons of AI.