topics

• Best Call Center - DHL International Romania
• Best Collection Agent - Andrada Gabriela Puscaru, Raiffeisen Bank 
• Best Collection Contact Center - Kruk Romania 
• Best Contact Center - ING Bank Romania
• Best Contact Center (BPO) - Optima Solutions Services
• Best Contact Center Team Manager - Bianca Mardale, Teleperformance Romania
• Best Telesales Department - ING Bank Romania
• Best Technology Solution Provider - Mediatel Data
• Best Call Center Manager - Andreea Branzan, ING Bank Romania
• Best Use Of Technology - Intrarom & Genesys
• Best Telesales Agent - Ovidiu Punga, Schneider Electric Romania
• Best Support Center - Coca Cola Hbc Romania
• Best Support Center Team Manager - Alina Pencu, Schneider Electric Romania
• Best Partnership - Mediatel Data – Orange – Catena
• Best Contact Center Agent - Catalin Musat, Teleperformance Romania
• Best Support Center Representative - Lucian Dumitru, Schneider Electric Romania
  
• Best Support Center Representative Special Award - Argyrios Symiakakis, Schneider Electric Romania
• Best Contact Center Manager - Razvan Zamfir, ING Bank Romania
• Best Collection Team Manager - Marius Cosmin Tandara, Raiffeisen Bank 
• Best Call Center Team Manager - Mirela Doinita Stanculea, Enel Romania 
• Best Call Center Trainer - Goergios Nikoloudakis, Schneider Electric Romania 
• Best Medium Support Center - Claim Expert GIE Vienna Insurance Group
• Best Large Support Center - Euroanswer
• Best Use of Technology for Telecommunication Sector - Mediatel Data - RCS & RDS