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CX Shared Experience Roadshow Series - 1st Edition

CX Shared Experience Roadshow Series - 1st Edition

description

When market leaders open their doors, Shared Experience becomes the New Competitive Advantage. This year, we’re moving beyond traditional conferences, stepping inside the headquarters of Europe’s CX pioneers.
Join an immersive forum edition where leaders co-create the next chapter of customer experience through collaboration, innovation, and operational excellence, at the Customer Experience Forum ROADSHOW SERIES.

CX is new battleground. Three in four consumers demand faster, more personalised service, yet most organisations struggle to scale their customer experience vision. With 64% of Europeans confident AI will enhance service quality, and CX-adaptive companies achieving up to 35% higher retention, operational excellence has never been more vital.

Meet the Host of the 1st CExp Forum ROADSHOW Edition
"Turning CX Strategy into Operational Impact": 
PPC Energie - powering the future of business through innovation and steady performance. 

topics

From Strategy to Operations:
Translating CX strategy into measurable action.

AI-Powered Growth:
Embedding analytics, automation, and conversational AI into CX delivery.

Metrics & Governance
:
Evolving from NPS to operational KPIs that drive results.

Omni-Channel Excellence:
Bridging digital and physical experiences for seamless journeys.

general business areas

TELECOM, FINANCE & NBFI, IT&C, RETAIL, MEDCARE, PHARMA, FMCG, BUSINESS CONSULTANCY, LAW, UTILITIES, LOGISTICS, HR, AUTOMOTIVE, EDUCATION, HORECA, TOURISM, AUDIT, RESEARCH, WELLNESS, CSR & ESG, L&D, FINTECH, MARCOM, E-COMMERCE.

speakers

  • Sergiu Pop
  • Carmen Cucu
  • Alina Rosca

Agenda

Event registration

Why to attend

Expert Insights: Learn from top CX innovators and thought leaders.
Innovative Solutions: Discover the latest technologies transforming CX.
Best Practices: Explore proven strategies from Europe’s CX front-runners.
Market Trends: Stay ahead with fresh data and consumer insights.
Inspiring Discussions: Debate challenges and opportunities with peers.
Case Studies: See how leading brands operationalise excellence.
Strategic Tools: Gain frameworks for data-driven, personalised CX.
Competitive Edge: Access exclusive industry intelligence.
Business Networking: Connect with CX professionals and decision-makers.
Brand Reputation: Join the community defining the future of CX in Europe.

Presenting Partner

PPC Energie

Strategic Partners

Mystery Shopping Agency

Intelligence Partners

Reps Mate

media partners

Customer Insider Magazine, Portal HR, Pro TV, VOYO