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topics
CUSTOMER EXPERIENCE SESSIONS AND TOPICS OVERVIEW PEOPLE CULTURE | INNOVATION | BUSINESS STRATEGY | CX METRICSUnderstanding The New Customer – myths, facts, tactics
Empowering Employee Voice for a better EX – CX mix.
Strengths and vulnerabilities of Cross Functional, multiskilled teams.
Data Security and Compliance challenges for multichannel CX.
Hybrid Operations and people management solutions.
Customer Intelligence strategies for personalized brand interactions.
XM (Monitoring Experiences) for smart prevention and business optimization.
Voice of the Customer programs and Conversational CS training solutions.
360° Agile Metrics (Real Time) for ops, people and financial alignment.
The rise of Revops (Revenue Operations) for unified experiences and increased ROI.
Immersive Technology in customer experience management.