topics

• The future of Customer Experience;
• How Social Media is transforming the Customer Experience;
• Omni-channel Customer Experience;
• Customer Experience in emerging markets;    
• Customer Experince through Cloud services;   
• The importance of prediction in Customer Experience Management;    
• NPS – a worldwide tool for companies to measure, understand and improve their Customer Experience;     
  
• M2M and Customer Experience;
  
• Network Infrastructure and Customer Experience;      
  
• Using analytics for a personalized approach to customer interactions.

speakers