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Customer Care Conference

topics

Strategy 
  • Change management
  • Audit
  • Budgeting and Control
  • Alternative solutions for Customer Care
Technology                    
  • Call center systems
  • Call center software
  • Self Service systems
People &Operations Management
  • Strategy and leadership   
  • Training & development
  • Motivation
  • Performance Management
  • Quality management
  • Workforce management systems & processes
  • Best case call centers studies

speakers

  • Vincent Vanden Bossche
  • Liam Anderson
  • Apostolos Kemos
  • Dan Mazilu
  • Marcela Stoica
  • Mihai Dragnea
  • Gian Sharp
  • Anda Bucsan
  • Özge Micozkadioglu Tekalp
  • Andrei Calin
  • George Suciu
  • Teo Migdalovici
  • Andras Gortavi

media partners

Business Forum , Business Live , Romania Libera, Manager Express, 9 AM, Marketing Portal, Doingbusiness.ro, IQool , Contact Center Magazine